Freedom to Flex Policy

Cancellation Policy

We understand that life can be full of surprises! If you need to cancel or reschedule your appointment, please try to let us know at least 3 hours in advance. This way, we can avoid a $35.00 fee per person.

Late Changes: If you need to make changes within 1 hour of your appointment, a 50% service fee will apply.

Same-Day Cancellations or No-Shows: If you cancel or reschedule right at the time of your appointment, or if you don’t show up, the full cost will be non-refundable.

Your understanding helps us manage our schedule and continue offering the best care to everyone.

We really appreciate your cooperation. If something comes up or if you’re running a bit late, just let us know!. Here's how we work it out together.

Late Arrivals: If you arrive late, we’ll do our best to still give you a great experience, though we might need to end the session at the scheduled time. Arriving about 5 minutes early helps ensure we have everything ready for you!

Traffic or Weather: We know traffic and weather can sometimes be unpredictable. Unfortunately, we can’t offer refunds for cancellations due to these factors. Planning ahead will help you avoid any last-minute stress.

Refund Policy

Massage Services: We’re sorry, but we cannot offer refunds for massage services. Once a service is booked or completed, it is non-refundable.

Service Exchange: If you’d like to exchange your service, please reach out at least 1 hours before your appointment. We’d be happy to help you choose another service of equal or lesser value.

Post-Treatment: Your satisfaction is our top priority! If you have any concerns after your treatment, please let us know. We’re here to provide guidance and support, and we’ll offer a free consultation to help address any issues.

Thank you so much for your understanding and for being a valued part of our community. We look forward to seeing you and providing you with a wonderful experience!